Privacy Policy
Effective Date: April 6, 2025
Last Updated: April 6, 2025
This Privacy Policy explains how RECLAIM Men's Health, operated by Mike Athanassakis ("RECLAIM", "we", "our", or "us"), collects, uses, discloses, and protects personal information obtained through our website at reclaimmenshealth.ca and related services. By using our website or services, you agree to the terms of this Privacy Policy.
This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the European Union's General Data Protection Regulation (GDPR).
1. Who We Are
RECLAIM Men's Health is a pharmacist-led men's health coaching program based in Vancouver, British Columbia, Canada. Our services are offered to clients across Canada and internationally.
Contact: mike@reclaimmenshealth.ca
2. Information We Collect
We collect personal information in the following ways:
Application and intake forms: Name, age, location, occupation, health history, lifestyle information, and responses to screening questions submitted through our Acuity scheduling platform or other intake forms.
Email communications: Any information you voluntarily provide when contacting us directly.
Email marketing: Name and email address if you subscribe to our mailing list through ConvertKit or similar platforms.
Website analytics: Non-identifiable usage data collected through Squarespace Analytics and Google Analytics, including pages visited, time on site, device type, and general geographic location.
Cookies and tracking technologies: Our website uses cookies to improve functionality and analyze traffic. You may decline non-essential cookies through our cookie consent banner.
3. How We Use Your Information
We use the information we collect to:
Evaluate your application and determine whether RECLAIM is an appropriate fit
Schedule and conduct coaching consultations and fit calls
Deliver coaching services and follow-up communications
Send relevant health education content and program updates to email subscribers
Improve our website and services through aggregated analytics data
Comply with applicable legal obligations
We do not use your personal information for automated decision-making or profiling.
4. Legal Basis for Processing (GDPR)
For individuals located in the European Economic Area, our legal bases for processing personal data are:
Consent: For email marketing and non-essential cookies
Contract: For processing necessary to deliver our coaching services
Legitimate interests: For website analytics and service improvement, where these interests are not overridden by your rights
5. Third-Party Services
We use the following third-party platforms that may process your personal information on our behalf:
Acuity Scheduling: Appointment booking and intake forms
ConvertKit (Kit): Email list management and marketing
Squarespace: Website hosting and analytics
Google Analytics: Website traffic and behaviour analytics
Vitality Blueprint: Third-party lab testing services accessed through our affiliate program
Bodycomp Imaging: Third-party DEXA scan services accessed through our affiliate program
Each of these providers operates under their own privacy policies. We encourage you to review them directly. We do not sell your personal information to any third party.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Application and coaching records are retained for a minimum of two years following the conclusion of services. Email marketing data is retained until you unsubscribe. Analytics data is retained in accordance with the default settings of each platform.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request that inaccurate or incomplete information be corrected
Deletion: Request that your personal information be deleted, subject to legal retention requirements
Withdrawal of consent: Withdraw consent for email marketing at any time by clicking unsubscribe in any email
Complaint: Lodge a complaint with your relevant data protection authority
To exercise any of these rights, contact us at mike@reclaimmenshealth.ca. We will respond within 30 days.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be processed and stored outside of Canada, including in the United States, by our third-party service providers. Where this occurs, we ensure that appropriate safeguards are in place in accordance with applicable privacy law.
10. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.
11. Cookies
Our website uses essential cookies necessary for basic functionality and non-essential cookies for analytics purposes. You may control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect your experience on our website.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services following any update constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact:
Mike Athanassakis, BSc Pharm
RECLAIM Men's Health
Vancouver, British Columbia, Canada
This Privacy Policy was prepared for RECLAIM Men's Health and is intended as a practical compliance document. It does not constitute legal advice. For jurisdiction-specific legal guidance, consult a qualified privacy lawyer.